FAQ

Where do you deliver and what does it cost?

We deliver within Canada, including Quebec. Standard delivery is free. Checkout shows the choices available for the delivery address and the final charges before payment.

When will my order arrive?

Allow 1–2 business days for processing, then approximately 4–6 business days in standard transit after dispatch. Weekends and public holidays are not business days. Estimates can change with carrier conditions; check any Express estimate at checkout.

How can I track an order?

Use the tracking reference when it is issued. If it has not arrived or a carrier update is unclear, email support@firsthidden.com with the order number.

Can I change the address or cancel?

Contact us promptly. We will check whether the request can be applied before dispatch; changes cannot be guaranteed after fulfilment has progressed.

How do returns and exchanges work?

Request a return within 30 days after delivery. Describe the item and its condition, and wait for instructions before posting it. We cover shipping for eligible returns. For an exchange, ask about the available return and replacement options. See the Refund Policy.

When is an approved refund processed?

Within 10 business days after the return is received and reviewed, to the original payment method. A provider may need more time to display the credit.

What if an item is wrong, damaged or missing?

Send the order number, a description and relevant photos to our support contact so that we can review the appropriate remedy. Mandatory consumer rights are not restricted by this process.

Which currency and payment methods apply?

Prices are in CAD. Select an option actually available in checkout. Applicable taxes and selected delivery charges appear in the total. Our delivery scope is Canada.

How do I ask about privacy or advertising?

Read the Privacy Policy for cookies, Google advertising and information use. Send privacy or consent-withdrawal requests to support@firsthidden.com. Google ad personalization choices are available at My Ad Center; these do not switch off all ads or all necessary processing.